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CYBER WEEK: 35% OFF SITEWIDE 

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FAQS

WHERE CAN I PURCHASE mōshn® SHOES?

If you don't want to purchase from us online, we have many exceptional authorized retailers who would be happy to help you find the right fit! Please visit our Find a Retailer section to find a retailer near you. If there isn’t a retailer close by, we also have a great selection of authorized online vendors, many of whom offer free shipping. Please visit our Find an Etailer section.

HOW DO I KNOW WHAT SIZE TO BUY?

All of our shoes are sized according to US whole and half size standards. For the best possible fit, we recommend visiting your local retailer to have your foot measured. You can make your purchase at that time.

I HAVE A PROBLEM WITH mōshn® SHOES I PURCHASED FROM AN AUTHORIZED RETAILER. WHO DO I CONTACT?

If you believe there is a defect with the materials or workmanship of any mōshn® product, please contact the retailer where you purchased your footwear for assistance. Please have your sales receipt available. mōshn® cannot assist with requests on purchases made through unauthorized retailers.

WILL mōshn® FOOTWEAR HURT MY FEET?

We hope not! Our footwear is engineered to skip the “break-in” period you may have experienced with other brands. Our outsoles and footbeds are made from a proprietary polyurethane formula that provides exceptional shock absorption and superior energy return from the moment you slip on the shoe. If you are experiencing any discomfort, you may have chosen the wrong size. Please visit any of our retailers in your area; they have been trained to fit our styles. Our customer service department is also here to help. Please call us at 888-388-5564 with any fit questions you may have.

CAN I WEAR AN ORTHOTIC WITH mōshn®?

Many of our mōshn® styles are designed with a deep heel cup and come with a removable footbed to accommodate most orthotics and arch support inserts. The Details section of each style will indicate if the style is orthotic friendly.

ARE mōshn® STYLES SLIP PROOF?

Unfortunately, there is no such thing as a slip proof shoe. mōshn® has undergone slip resistance testing and we are happy to report we exceeded the standards in workplace environments resembling dry, wet, and oily surface conditions on red quarry tile.

CAN MY SHOES BE RE-SOLED?

We do not recommend resoling your shoes and for many of our styles it is not an option.

DO YOU OFFER NARROW AND WIDE SIZES?

Yes, many of our styles in a variety of US sizes and widths will accommodate narrow, medium, and wide feet. Specific size and width information can be found on the style page.

HOW SHOULD I CARE FOR MY SHOES?

Our styles are made from a variety of leather types and fabrics, so please refer to the Care Instructions in the Additional Information section of each shoe page.

HOW CAN I MAKE A RETURN?

Please see our Return Policy for more information.